Smart Bus Service in Taiwan: A Better Way to Make Bus Travel More Convenient

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According to the report of Directorate General of Highways of MOTC, Taipei Bus Station accommodates 970,000 buses every year, and transports more than 29 million passengers. There are 10 bus operators with more than 20 manual ticket counters. As the ticketing system of each bus operator is run separately, there is no integrated platform for passengers to purchase tickets online. On consecutive holidays or festivals, people often spend a lot of time lining up in order to purchase tickets and even getting on buses as the entire process, from ticketing to checking, is done manually. Without the real-time ticketing status, bus operators are unable to keep buses on schedule, which increases their operating costs.

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