Empowering the citizens to create new ecosystems is vital in order to deconstruct and reconstruct our cities. Throughout this interview with Natalia Olson-Urtecho, co-founder of the Disruptive Factory, a women-led, sustainable goaled company that empowers small businesses, and Chief operating Officer at RadicalxChange, we will learn about her work in both companies as well as her expertise and lessons learned during her successful professional career. As giving more power to entrepreneurs and small businesses has always been one of her priorities, we will answer some questions regarding that matter, such as the importance and challenges faced by small business during the COVID-19 crisis or the actions needed in order for them to thrive.