For governments and public sector agencies across Africa, investment in IT is no longer a luxury. In many cases, it has become the only way for the public sector to continue to serve its citizens during the Covid-19 pandemic.
This is why we witnessed exponential worldwide growth in usage of Microsoft Teams, rising to 115 million daily active users by October 2020 after we made usage free of charge.
But huge surges in adoption like this are only the tip of the iceberg. On the ground, a vast amount is happening. In Ghana, for example, Microsoft has been working to roll out a cloud-based office productivity solution for 10,000 civil servants, 5,500 teaching professionals and 600,000 students. The results include an end to error-prone paper-based workflows, which have been replaced by a compliant email system, secure document storage, enterprise search, as well as business intelligence and knowledge management systems.